All online orders over £100 receive FREE delivery wine to mainland UK addresses. T&Cs Apply

 

Terms and Conditions

These Terms and Conditions govern your use of the Little Grape Company Limited’s website (the “Website”) and your relationship with The Little Grape Company Limited whose registered office address is at 40 bloomsbury way, London, WC1A 2SE (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not order wine from our Website.

1 Ordering

By clicking the ‘confirm order’ button you are making an offer to buy from us within our terms. We will respond with an email confirmation of the order once your payment has been received. This confirmation email will be sent by an automated server. Please check your junk folder.

2 Payment

Payment will be accepted by debit card, credit card or Paypal. All credit and debit card transactions are subject to authorisation by your card issuer.

3 Contract

Once payment is received by us a legally binding contract will exist between you and the Company. We reserve the right to refuse or amend any order up to the point of dispatch, and you have the right of cancellation as set out below. If we have to amend your order we will always contact you before proceeding with the sale. In registering on the website or placing any order for alcohol you confirm that you are over 18. No contract shall exist between us and anyone under 18 who attempts to order or to take delivery of alcohol.

4 Availability and Descriptions

We try to ensure that all wines offered on the Website are currently available, but availability is limited, particularly in the case of wines from small-scale producers. All products are offered subject to availability.

The bottle images shown on the Website may not be that of the actual vintage available. Please check the product details for the actual vintage. We aim to keep the Website as updated and as accurate as possible however wines produced in small quantities run out quickly and vintages change often.

5 Pricing and Discounts

Prices are given per 75cl bottle. All prices include duty and VAT.

If a product is accidentally offered at an incorrect price, we reserve the right to refuse to supply at the incorrect price and will contact you to see if you wish to proceed with the sale at the correct price.

6 Delivery

All online orders over £100 receive FREE delivery wine to mainland UK addresses.

A delivery charge of £10 will be added to all orders below £100 to mainland UK addresses. Other UK addresses including the Scottish Highlands, Channel Islands and Northern Ireland have higher delivery charges dependent on the postcode.

We are unable to offer international wine delivery at this time.

Our wines will normally be dispatched within 5 working days of your order. Unfortunately, we are unable to specify an exact day or time of delivery. If you are not in when we try to deliver, then our courier will attempt to re-deliver your wine.  If delivery is unsuccessful the package will be returned to the local collection centre. If it is not collected within 7 days it will be returned to us and additional delivery charges may apply to resend your order.

Please complete the comments section during checkout if you prefer your wine to be left with a neighbour or in a safe place. If your order is left somewhere at your request and subsequently goes missing we regret that neither we nor our couriers can take responsibility.

Please note that we cannot deliver to P.O. Boxes.

7 Acceptance and Returns

It is your responsibility to check the goods on or as soon as reasonably possible after their delivery to you. Any broken, damaged, missing or incorrect products should be reported to the carrier at the time of delivery; or, if that is not possible reported to us in writing as soon as reasonably possible.

We shall be entitled to reject any claim for broken or damaged products, incorrect quantities or incorrect products if you do not notify us of it within 7 days after the day of delivery at the latest.

If any of the goods are believed to be unsatisfactory, please retain them and let us know as soon as reasonably possible in writing.  If we are satisfied that the goods were unsatisfactory at the time of delivery, we will replace them.  If replacement is not reasonably possible, we will make an appropriate refund or credit to you.  We reserve the right to collect the relevant goods at our own expense.  These Terms will apply to any replacement goods we supply to you.

8 Cancellation and Complaints

Orders delivered may be cancelled by you within 7 days of receipt (by you or your designated delivery point), without reason. The goods (in good condition and unopened) must be returned to us.

If we are unable to accept the return because the goods are not in good condition or have been opened, a re-delivery fee will be payable.

Upon receipt and acceptance by us we will refund all payments (less any collection or delivery charges) within 30 days.

Refunds will be made to the credit card used for the original purchase after deducting 5% of the invoice total to cover our costs, including charges by your credit card company.

This does not affect your statutory rights.

9 Force Majeure

We shall not be liable for any failure to meet our obligations as a result of circumstances beyond our reasonable control.

10 Privacy Policy

When you register your details on this Website or make a purchase, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to the Little Grape Company maintaining, recording, holding and using personal data we collect about you.

This information may be used by the Little Grape Company to send you offers which we feel will be of particular interest to you. In addition, the Little Grape Company may use information about you to make offers based on your wine preferences. The Little Grape Company will not pass on your personal information to any third parties.

We may use a cookie file stored on your browser or the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.  Some of the cookies we use are essential for the site to operate.  If you register with us or if you continue to use our site, you agree to our use of cookies.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). All credit card transactions processed from this site use industry standard 128-bit encryption and we do not retain or store your credit card details.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

11 Severance

Any of these Terms and Conditions which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other Terms or Conditions.

 

12 Cookies

We use cookies to make our websites more user-friendly. Find out about the main types of cookies we use, and what we use them for.

The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, Pearson can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly, and we are interested in anonymous user behaviour. Generally our cookies don’t store sensitive or personally identifiable information such as your name and address or credit card details.

In the unlikely event that our websites use cookies to store personal information about you, Pearson encrypts the personal data to prevent unauthorised use by anyone else.

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